POLICY

CHECK-IN

Check-in time is any time after 3 PM (not guaranteed due to high volume of occupancy). If guest arrive early they can store their luggage and can enjoy coffee at the lounge until the room is ready. Guests required to present with a valid form of identification card. BELLO & BELLA HOTEL will make every effort to honor special requests (such as a specific floor or room number and etc.) upon arrival. However, these requirements cannot be guaranteed in advance, its base on availability. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

CHECK-OUT

Check-out is at 12 PM. If you require a later check-out, please inform the front desk staff before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

PAYMENT

If you choose to pay with cash, debit, VISA, Mastercard or American Express you will be required to pay the full amount of the room and including taxes upfront and RM100.00 deposit is required and will be returned to you on your check out date.

AMENITIES

All rooms are supplied with pillows, blanket, bed sheets, towels, amenities and a set of cup. Housekeeping services provided upon request. DAMAGES Guests are responsible for the condition of their rooms during their stay. Any damage caused by a group or individual will be charged to the person or group responsible. KEYS RM50.00 fee is charged to replace keys not returned at the time of check-out.

PET POLICIES

All pets are prohibited on property (a fine of RM500.00 will be applied if a pet was discovered).

CANCELLATION POLICY

All hotel room reservations have a non-refundable cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 3days prior to your arrival date. Reservations that are was canceled are subject to a charge of one night’s stay plus tax.

SMOKING POLICIES

Smoking is prohibited in all public areas in the hotel and in the rooms, including rooms with a balcony (RM500.00 fine will be applied for smoking in the room.) Smoking is allowed outside of hotel.

AGE RESTRICTIONS

Guests must be 18 years or older to check in without a parent or legal guardian.

CHILDREN POLICY

Children under the age of 12 stay free in same room as parents or legal guardian.